Last updated: August 1, 2025
At Blackhooters.com, we strive to ensure your satisfaction with every purchase. Please read our Refund and Returns Policy carefully.
1. Eligibility for Returns
- Products must be returned within 30 days from the date of delivery.
- To be eligible for a return, the product must be unused, unopened, and in the original packaging.
- Due to the nature of nicotine and vaping products, opened or used items cannot be returned for health and safety reasons.
- If the product is defective, damaged during shipping, or incorrect, please contact us immediately with photos as proof.
2. How to Initiate a Return
- Contact our customer support at support@zynpocket.com within 30 days of receiving your order.
- Provide your order number, details of the issue, and photos if applicable.
- Our team will review your request and provide return instructions.
3. Refund Process
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days to your original payment method.
- Shipping costs are non-refundable unless the return is due to our error.
4. Exchanges
- We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.
5. Non-Returnable Items
- Opened or used nicotine pouches, vaping liquids, and related products.
- Gift cards and downloadable software.
6. Shipping Returns
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service to ensure the return reaches us.
7. Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: support@zynpocket.com
Phone: +1 (626) 687-7242
